Delivery and returns
General Delivery info
Orders placed before 2:30 pm usually ship out the same day from Karachi. Free standard shipping is offered on:
– DOMESTIC orders > PKR 4,000
– INTERNATIONAL orders > PKR 20,000
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the Pakistan, there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions. We will endeavor to send your order out as quickly as possible, but please note there may be a slight delay in processing orders and returns during our peak seasons (sales, holiday seasons, and promotions)
If no one can sign for the delivery, the driver will make two delivery attempts on two consecutive business days. If no one is still available to sign for the package after three days without communication, it will be returned to our warehouse.
Please note that your order may be shipped in flyer packaging during the sales period. Items are wrapped in gray flyers. Unfortunately, we do not provide or sell gift packaging.
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.
INTERNATIONAL ORDERS
Khuaab ships worldwide. Outside the Pakistan, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 40% or more are Final Sale.
You may request an RA Number through:Â
Email : info.khoaab@gmail.com
Phone : +92 316 8069772
During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.
Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:
Khuaab.
R-166 Muhammad Ali Shaheed Society, Shah Faisal, Karachi 75210
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 4-5 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
Khuaab ships worldwide to over 100 countries. Outside the Pakistan all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.Â
